Title: Fortuna AI Customer Service Author: Fortuna Published: Me 4, 2026 Last modified: Gwynngala 8, 2026 --- Search plugins ![](https://ps.w.org/fortuna-cs/assets/banner-772x250.png?rev=3522014) ![](https://ps.w.org/fortuna-cs/assets/icon-256x256.png?rev=3522014) # Fortuna AI Customer Service By [Fortuna](https://profiles.wordpress.org/hirefortuna/) [Download](https://downloads.wordpress.org/plugin/fortuna-cs.1.0.4.zip) * [Details](https://cor.wordpress.org/plugins/fortuna-cs/#description) * [Reviews](https://cor.wordpress.org/plugins/fortuna-cs/#reviews) * [Installation](https://cor.wordpress.org/plugins/fortuna-cs/#installation) * [Development](https://cor.wordpress.org/plugins/fortuna-cs/#developers) [Support](https://wordpress.org/support/plugin/fortuna-cs/) ## Description Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna service. Use this plugin to: * connect a WooCommerce store to your Fortuna account * sync store, product, and order data into Fortuna * keep order and product changes up to date * support approval-aware actions such as refunds through Fortuna This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna account is required. Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle of Man. Service and legal links: * Website: https://hirefortuna.com * Terms of Service: https://hirefortuna.com/terms * Privacy Policy: https://hirefortuna.com/privacy * Contact: https://hirefortuna.com/contact ## Screenshots [⌊The WordPress plugin page before a setup link is loaded.⌉⌊The WordPress plugin page before a setup link is loaded.⌉[ The WordPress plugin page before a setup link is loaded. [⌊The WordPress plugin page after a setup link has been loaded and is ready to connect.⌉⌊ The WordPress plugin page after a setup link has been loaded and is ready to connect .⌉[ The WordPress plugin page after a setup link has been loaded and is ready to connect. [⌊The connected plugin state after the first sync completes.⌉⌊The connected plugin state after the first sync completes.⌉[ The connected plugin state after the first sync completes. [⌊The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence.⌉⌊ The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence .⌉[ The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence. ## Installation #### Connect from Fortuna Start in Fortuna Connections, choose WooCommerce, and enter your store URL. When WordPress approval is available, approve Fortuna’s application-password request. Fortuna installs or activates the plugin and loads your setup link. Continue in the plugin when prompted. If an older plugin is already installed, update it through WordPress first. #### Install the plugin ZIP If WordPress approval is unavailable, use the ZIP path: 1. Start in Fortuna Connections and choose WooCommerce. 2. Download the Fortuna plugin ZIP. 3. Copy the setup link. 4. In WordPress admin, go to `Plugins -> Add New -> Upload Plugin`. 5. Upload and activate the plugin. 6. Open `Fortuna AI Customer Service`. 7. Paste the setup link if the plugin asks for it, click `Use setup link`, then click` Connect with Fortuna`. 8. Keep the WordPress tab open while Fortuna starts the first sync. #### Advanced The activation-key form is under `Advanced` in the plugin. Use it only if the setup link path does not work. ## FAQ ### Do I need a Fortuna account? Yes. The plugin connects a WooCommerce store to the hosted Fortuna service. ### Does the plugin work without WooCommerce? No. WooCommerce must be installed and active before you activate the plugin. ### How does store connection work? Start in Fortuna Connections and follow WordPress approval when available. You can also download the plugin ZIP, copy the setup link, upload and activate the ZIP in WordPress, then paste the setup link in Fortuna AI Customer Service if setup is not already loaded. The `Setup link` field is for the Fortuna setup link only; do not paste the browser URL from Fortuna. Activation key entry is under `Advanced`. ### Can I point the plugin at a different Fortuna backend? Yes. `Fortuna AI -> Settings` includes an optional `Backend API Base` field. Leave it blank for the normal hosted Fortuna service. Use a fully qualified backend such as `http://127.0.0.1:8790/api/v1` only when you intentionally need a WordPress test store to connect against a non-production Fortuna environment. ### What does the plugin sync? The plugin syncs store metadata, products, categories, orders, policies, shipping methods, and payment gateway context used by Fortuna. ### Does the plugin connect to an external service? Yes. When you use the connect flow, load a Fortuna setup link, or run the connector after activation, the plugin exchanges setup and connector requests with the hosted Fortuna service at `app.hirefortuna.com` and `api.hirefortuna.com`. After you connect your store, the plugin sends the store data needed for support automation, including store metadata, products, categories, orders, policy content, shipping methods, and payment gateway context. The plugin settings also include an advanced backend override for controlled testing. The service terms are at https://hirefortuna.com/ terms and the privacy policy is at https://hirefortuna.com/privacy. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Fortuna AI Customer Service” is open source software. The following people have contributed to this plugin. Contributors * [ Fortuna ](https://profiles.wordpress.org/hirefortuna/) [Translate “Fortuna AI Customer Service” into your language.](https://translate.wordpress.org/projects/wp-plugins/fortuna-cs) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/fortuna-cs/), check out the [SVN repository](https://plugins.svn.wordpress.org/fortuna-cs/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/fortuna-cs/) by [RSS](https://plugins.trac.wordpress.org/log/fortuna-cs/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.4 * Preserves exact registered WooCommerce customer IDs in synced orders and order lookups, keeps guest checkout email fallback, and rejects malformed customer IDs. * Clarifies WordPress approval and ZIP installation paths. #### 1.0.3 * Requires exact order currency and confirms the payment gateway refund before reporting refund success to Fortuna. #### 1.0.2 * Adds the authenticated product list endpoint used by Fortuna connector health checks. #### 1.0.1 * Adds the nonce-safe WordPress application-password setup handoff for the public WooCommerce connector path. #### 1.0.0 * Initial public connector release for WooCommerce stores using Fortuna. ## Meta * Version **1.0.4** * Last updated **2 weeks ago** * Active installations **Fewer than 10** * WordPress version ** 5.8 or higher ** * Tested up to **6.9.9** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/fortuna-cs/) * Tags * [automation](https://cor.wordpress.org/plugins/tags/automation/)[customer support](https://cor.wordpress.org/plugins/tags/customer-support/) [helpdesk](https://cor.wordpress.org/plugins/tags/helpdesk/)[refunds](https://cor.wordpress.org/plugins/tags/refunds/) [woocommerce](https://cor.wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://cor.wordpress.org/plugins/fortuna-cs/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/fortuna-cs/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/fortuna-cs/reviews/) ## Contributors * [ Fortuna ](https://profiles.wordpress.org/hirefortuna/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/fortuna-cs/)