WPChat – Livechat Customer Support Suite

Description

WPChat lets you add a professional, fully customizable multi-platform chat widget to your WordPress site.

Connect directly with your visitors on their favorite messaging app — whether it’s WhatsApp, Facebook Messenger, Telegram, or Instagram. Answer questions in real time and turn leads into loyal customers.

Built for speed, simplicity, and conversions, WPChat is the easiest way to create personal, 1-on-1 conversations with your visitors — right on your website.

✅ No coding required
✅ Supports WhatsApp, Messenger, Telegram & Instagram
✅ Mobile ready
✅ AI-powered smart FAQs
✅ Works with any WordPress theme

How to Add WhatsApp Chat to WordPress in 3 Easy Steps

1. Enter your WhatsApp number to connect your site with WhatsApp chat

2. Pick your chat theme: Choose from 3 beautiful pre-built themes to match your site’s style.

3. Set your visibility: Choose to show the WhatsApp chat bubble on all pages or hide it completely with a single click.

That’s it! Your chat widget is now live on WordPress. You can add Messenger, Telegram, and Instagram right from your agent profile!

👉 Check out WPChat Pro

Why WPChat is the #1 WordPress WhatsApp Plugin

WPChat isn’t just another chat tool plugin. It’s the most powerful WordPress WhatsApp plugin designed for growth.

We help you solve your biggest customer support challenges and unlock new sales opportunities.

• Meet Your Customers Where They Are: Let visitors contact you on the apps they already love. The free version lets you add WhatsApp, Facebook Messenger, Telegram, and Instagram, giving every customer a convenient way to connect.

• Go Live in Minutes, Not Hours: A simple, guided 3-step setup means you’re talking to customers right away. You can have a beautiful, functional chat widget live on your site in under 5 minutes, no coding needed.

• Keep the Conversation Going: The chat moves to your customer’s favorite messaging app, so they can continue the conversation on their phone, even after they leave your website.

• Provide 24/7 Answers with an FAQ Assistant: Your built-in FAQ system works around the clock to provide instant answers, reducing your team’s workload and delighting customers even when you’re offline.

• Proven & Trusted: Built by the team behind Smash Balloon, trusted by millions for reliable, conversion-boosting and beautifully designed WordPress plugins.

💬 Key Features (Free Version)

⭐ Multi-Platform Support

Connect with visitors on WhatsApp, Facebook Messenger, Telegram, and Instagram — all for free. Manage all platforms from a single agent profile.

⚡ Quick & Easy Setup

Install, activate, and launch your chat widget in minutes. Our setup wizard guides you through everything. No technical skills needed.

💚 Instant Platform Connection

Visitors can start chatting with you instantly on their favorite app like WhatsApp, Telegram, Facebook Messenger or Instagram — no extra forms or friction.

🤖 AI-Powered Smart FAQs

Add up to 10 searchable FAQs to answer common questions automatically. A smart search bar appears to help users find answers faster, saving you time.

🎨 Customizable Widget

Choose from 3 professionally designed chat themes that look great on any site, no customization needed.

Want to fully match your brand? Unlock advanced design customization in WPChat Pro.

📱 Mobile Responsive & Fast

Looks perfect on any device and loads asynchronously, ensuring zero impact on your site’s performance.

👥 Single Agent Profile

Create a professional profile with your name, photo, and contact details for WhatsApp, Instagram, Facebook Messenger and Instagram to build trust and a human connection.

Upgrade to Pro to add unlimited agents and manage your full support team.

🚀 Built for Performance

Lightweight code, optimized caching, and async loading keep your site fast. No unnecessary scripts or bloat.

🚀 Supercharge Your Support with WPChat Pro 🚀

WPChat Pro provides a full suite of advanced tools designed to save your team time, automate your support and turn more conversations into high-value conversions.

If you’re serious about growth, WPChat Pro gives you the powerful features you need.

Upgrade to WPChat Pro for more power, automation, and insights:

Build and Manage Your Professional Support Team

Humanize every interaction by building out your entire support team right inside WordPress.

• Unlimited Agents: Create profiles for all your team members, each with a unique name and profile picture to build immediate rapport and trust.

• Agent Scheduling: Set specific online and offline hours for each team member. This guarantees that customer inquiries are always directed to someone who is actively working and ready to help.

• Intelligent Routing: If multiple agents are active, WPChat smartly distributes incoming chats to balance the workload, reducing customer wait times and improving satisfaction.

Create Proactive Chat Funnels to Boost Conversions

Move beyond reactive support and start proactively guiding your visitors with Chat Funnels.

These are pre-built, interactive conversation flows that can answer common questions, qualify leads and guide visitors toward a purchase—all automatically.

• For E-Commerce: Create a funnel that asks visitors about their needs (e.g., “Are you looking for a gift?”) and guides them to the perfect product category.

• For B2B/Services: Build a funnel to qualify leads by asking about their company size or project needs before connecting them to a sales agent.

• For Onboarding: Onboard new users or volunteers by asking about their skills and goals, then providing useful info before they connect with your team.

Get Actionable Insights with Detailed Analytics

Stop guessing and start optimizing for results! WPChat Pro includes a powerful Analytics Dashboard right in WordPress to give you crystal-clear, actionable insights.

• Track Key Metrics: Monitor total interactions, chats initiated and conversion rates over time.

• Identify Peak Hours: See your busiest times of day and week, so you can schedule your agents more effectively.

• Analyze Agent Performance: View assignments per agent to ensure the workload is balanced and your team is operating efficiently.

• Optimize Funnels & FAQs: Track funnel completion rates, abandonment points and your most-viewed FAQs to constantly improve your automated support.

Full Brand Customization & Control

Make the chat assistant an integral part of your website, not a third-party add-on. WPChat Pro lets you customize everything from our visual editor — no coding needed.

• Custom Brand Color: Set any color to perfectly match your site’s brand identity.

• Premium Icons: Choose from multiple chat bubble icons to fit your style.

• Custom Text: Edit the header, section titles, and intro messages.

• Custom Assistant Avatar: Upload your own avatar and give your bot a unique name to personalize the experience.

• Advanced Targeting: Control exactly where your chat widget appears (specific pages, categories, tags, etc.).

Upgrade to WPChat Pro for advanced customization options

• Unlimited agents & chat routing
• AI funnels for conversation automation
• Chat analytics & performance metrics
• Remove WPChat branding
• Priority support & updates

🎯 Why WPChat?

• Increase conversions – Live chat boosts sales by up to 40%.

• Build trust – Chat instantly via WhatsApp, the world’s most used messaging app.

• Save time – Smart FAQs and auto-responses reduce repetitive questions.

• Improve satisfaction – Offer fast, friendly, and personal communication.

• Work anywhere – Manage chats right from WhatsApp on your phone or desktop.

• Stay secure – 100% compliant with GDPR and WhatsApp Business guidelines.

• Regular updates – Constant improvements and new features from the Smash Balloon team.

Free vs Pro: What’s the Difference?

Choosing the right WordPress WhatsApp plugin can make all the difference in your customer support and conversion rates.

WPChat comes in two powerful versions, so you can start for free and upgrade whenever your business is ready to grow.

WPChat Free gives you an incredible multi-platform chat toolkit:

• Instantly add a WhatsApp chat bubble to your WordPress site, no coding or complex setup.

• Chat with your website visitors on WhatsApp, Facebook Messenger, Telegram and Instagram.

• Manage chat platforms for Facebook Messenger, Instagram, WhatsApp and Telegram with a single agent profile.

• Include up to 10 Frequently Asked Questions directly in your chat, helping answer the most common queries before visitors contact you.

• Choose from 3 professional themes to control the widget’s appearance.

• Use an out-of-the-box, mobile-friendly design that looks great on any device.

Unlock WPChat Pro for more powerful features that help your business thrive:

• Add unlimited live support agents and set their unique availability schedules, so chats are instantly routed to the right expert at the right time.

• Create unlimited FAQs and fully interactive, multi-step Chat Funnels for flawless customer journeys and conversions.

• Activate AI-powered Smart Search to deliver more accurate FAQ results and provide 24/7 instant answers.

• Access a full suite of analytics inside WordPress: See chat conversion rates, funnel performance, most busy times and agent metrics so you can measure and improve support success.

• Enjoy advanced customization to match your chat widget to your brand with custom colors, premium icons, and your own bot avatar.

• Precisely control where your chat widget shows up by targeting individual pages, categories, tags or custom post types.**

• Receive priority support from our expert team, ensuring your live chat always performs at its best.

Get WPChat Pro Now

🧩 How to Set Up WPChat

1. Install and activate WPChat.
2. Launch the setup wizard from the WPChat menu.
3. Add your WhatsApp number.
4. Customize the chat widget theme.
5. (Optional) Add Smart FAQs to answer common questions.

That’s it — your live chat widget is now active! You can easily add contact details for WhatsApp, Facebook Messenger, Telegram, and Instagram right from your agent profile.

For detailed setup instructions with screenshots, visit our documentation.

What’s next

If you like our WordPress WhatsApp plugin, then consider checking out our other projects to help grow your business:

Smash Balloon Social Media Plugins

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• Twitter Feed Pro – Create beautiful and customizable Twitter feeds from any public timeline, hashtag, or search term.

• TikTok Feeds Pro – Display engaging TikTok videos from your profile to grow your followers.

• Reviews Feed Pro – Build trust by showcasing your best reviews from Google, Yelp, Facebook, and more.

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Visit WPBeginner to learn from our WordPress Tutorials and about the best WordPress plugins.

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Privacy Policy

Data Collection

WPChat does not collect any personal data for a purpose other than carrying out the chatting with the site’s visitors.

External Connections

This plugin connects to three external sites:

• wpchat.com: Used for performing seamless upgrades from Free version to the Pro plugin.

• api.wpchat.com: Used for the AI enabled features like smart search.

• license.wpchat.com: Used for license related requests, like license activation, deactivation and checks.

Data Usage

All data associated with the WPChat is used solely for the functionality to chat with website visitors. No personal data is collected, stored, or shared beyond this purpose.

Links

Privacy Policy: https://wpchat.com/privacy-policy
Terms of Service: https://wpchat.com/terms-and-conditions