Title: Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk Author: ThriveDesk Published: Gwynngala 9, 2020 Last modified: Ebrel 22, 2026 --- Search plugins ![](https://ps.w.org/thrivedesk/assets/banner-772x250.png?rev=3032655) ![](https://ps.w.org/thrivedesk/assets/icon.svg?rev=3049145) # Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk By [ThriveDesk](https://profiles.wordpress.org/thrivedesk/) [Download](https://downloads.wordpress.org/plugin/thrivedesk.2.2.0.zip) * [Details](https://cor.wordpress.org/plugins/thrivedesk/#description) * [Reviews](https://cor.wordpress.org/plugins/thrivedesk/#reviews) * [Development](https://cor.wordpress.org/plugins/thrivedesk/#developers) [Support](https://wordpress.org/support/plugin/thrivedesk/) ## Description **The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses.** ThriveDesk puts all your customer conversations in one place — email, live chat, and support tickets. Your team replies faster. Nothing gets missed. For WooCommerce stores, it goes further. Agents can view order history, check shipping status, issue refunds, and manage subscriptions — all from inside the support ticket. No tab switching. No extra plugins. Trusted by 2,000+ startups and growing businesses worldwide. [Start your 7-day free trial — no credit card required.](https://www.thrivedesk.com) ### 🤔 Why WordPress Businesses Choose ThriveDesk Most help desk tools are built for big SaaS companies. WordPress support is an afterthought for them. ThriveDesk is different — we built native WordPress and WooCommerce support from day one. When a customer asks “where is my order?”, your agent sees everything: order details, shipping status, payment method, and purchase history — right inside the ticket. No switching to WooCommerce admin. No copying order IDs. Just instant context. ThriveDesk is more than a WooCommerce help desk. It’s a full customer support platform for WordPress — with a shared inbox, ticketing system, live chat, AI customer support, knowledge base, automation, reporting, and mobile apps. Everything in one place, without the enterprise price tag. ### 🛒 WooCommerce Support, Done Right – Built-In, Not Bolted On ThriveDesk’s WooCommerce integration was built by our own engineers. It’s not a third-party connector. That means it’s fast, reliable, and built into how your team works every day. Add AI customer support, a WordPress ticketing system, and a WooCommerce help desk — and you have a complete ecommerce support setup in one tool. **What your agents can do from inside every support ticket:** * 📦 **View complete order history** — see every order the customer has placed * 🚚 **Check real-time shipping status** — no need to open a tracking link * 💸 **Cancel or refund orders** — process refunds without leaving ThriveDesk * ✏️ **Add, edit, or remove order items** — modify orders from the ticket view * 🔄 **Manage subscriptions** — add, change, or cancel plans on the spot * 👤 **View customer lifetime value** — know who you’re talking to before you reply No customer data is stored on ThriveDesk servers. Everything syncs via API and is cached locally. Your data stays yours. #### WooCommerce My Account — Embedded Support Portal With **WPPortal**, you can embed a full support portal inside your WooCommerce My Account page. Customers can view their tickets, read your knowledge base, and start new conversations — without leaving your store. No external links. No confusion. #### Granular Agent Permissions Not every agent should be able to refund orders or cancel subscriptions. ThriveDesk lets you control exactly what each agent can do. Your operations stay protected. Your team stays empowered. #### Works with WooCommerce Subscriptions Running a subscription store? ThriveDesk handles it natively. Agents can view subscription status, upcoming billing dates, and plan details — and modify or cancel subscriptions right from the ticket. No extra steps. ### ⚡ A Complete Help Desk — Not Just a WooCommerce Plugin ThriveDesk gives your support team everything they need in one clean, fast, affordable platform. #### 📬 Shared Inbox & Ticketing System Stop losing emails in personal inboxes. ThriveDesk’s shared inbox for WordPress pulls all your support channels — email, live chat, and more — into one support ticket system. Every message becomes a trackable ticket. Nothing slips through. **Key features:** * **Collision detection** — stops two agents from replying to the same ticket * **@Mentions** — tag a teammate inside any conversation * **Private Notes** — internal comments that customers never see * **Canned Responses** — save your best replies and reuse them in seconds * **Tags and Labels** — organize tickets for routing and reporting * **Custom Fields** — collect structured info per ticket: dropdowns, text, toggles * **Snooze Conversations** — set a reminder: “follow up tomorrow at 3pm” * **Schedule Reply** — write now, send later * **Undo Send** — 5–30 second window to cancel a reply before it goes out * **Split Conversations** — break one ticket into two when topics diverge * **Merge and Bulk Actions** — merge duplicates, bulk-assign, bulk-close Each inbox is fully independent. Keep sales, billing, and technical support completely separate. #### 💬 Live Chat for WordPress & WooCommerce ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding needed. * Multiple agents can help one customer at the same time * Shareable chat links — hand off a conversation without starting over * Custom contact form fields — collect the right info before chat begins * Audio notifications — agents never miss a new chat * Firebase push notifications — reliable alerts across multiple agents * Works on all devices — fully mobile-responsive * Drag-and-drop file attachments — customers can share screenshots in chat Agents see full conversation history and customer details in the chat panel. WooCommerce stores also see the customer’s order history — right there. #### 📚 Knowledge Base — Help Customers Help Themselves A good knowledge base reduces support tickets by up to 70%. ThriveDesk’s knowledge base is fast to build and easy to keep current. **What you can build:** * A public help center with your own domain and branding * Internal docs for your support team * In-app help embedded in your live chat widget * **WPPortal** — a full help center on any WordPress page **The editor makes writing fast:** * AI-assisted editing — write docs 3x faster * Toggle blocks — collapsible sections for long articles * Stepper blocks — numbered steps for tutorials * Media manager — add images and videos to any article * Drag-and-drop ordering and nested categories * Autosave with version history — never lose your work The search is AI-powered. It understands what a customer means, not just what they typed. Someone searching “can’t log in” finds your password reset article — even if it’s not titled that way. #### 🤖 AI Customer Support — Honest and Effective ThriveDesk’s AI assistant, **NEO**, learns from your own knowledge base, documents, and website. It handles common questions automatically so your team can focus on harder ones. **NEO can:** * Auto-reply to customer questions on its own * Suggest draft replies for agents to review * Tag and prioritize incoming tickets automatically * Hand off to a human agent with full context preserved * Update instantly when you add new training content **AI Copilot** helps your human agents too: * Summarizes long threads in seconds * Generates a full draft reply from conversation history * Suggests next steps without being asked We’re upfront about AI performance. In the first few months, resolution rates are typically 20–45%. With a well-trained setup, ThriveDesk AI can handle up to 90% of first-tier requests. But we’ll never claim AI solves everything — it supports your team, it doesn’t replace them. **Powered By AI, Support By Human.** That’s the right balance. #### ⚙️ Automation — Let the Routine Run Itself Set up simple rules and let ThriveDesk handle the repetitive work. No code. Just if/then logic. It’s especially useful for ecommerce support — where refund requests, shipping questions, and order emails follow the same patterns every day. **What you can automate:** * **Routing** — send tickets to the right team based on content or custom fields * **Tagging** — auto-tag refund, billing, and shipping tickets by keyword * **Assignment** — assign tickets by rules or round-robin * **Escalation** — flag tickets that haven’t been answered after a set time * **Notifications** — alert a senior agent when a VIP customer writes in * **SLA tracking** — set and enforce response time targets **Examples your team can use today:** 1. Subject contains “refund” tag Billing assign to Billing team 2. Email matches VIP list add note assign to senior agent 3. No reply in 4 hours tag Urgent notify team lead 4. Contact form = “Subscription” route to Subscription team 5. Order status email detected tag move to Order Updates folder #### 📊 Reporting — See What’s Actually Happening Stop guessing. ThriveDesk’s dashboards show you how your support team is doing. **Four dashboards:** * **Conversations Dashboard** — volume, open vs. closed, trends over time * **Happiness Dashboard** — CSAT scores and satisfaction trends * **Leaderboard Dashboard** — agent performance, response times, resolution rates * **Company Dashboard** — team results measured against your goals Your CSAT score is shareable. Display it as a badge on your website to build trust with new customers. #### 🔌 SmartApp — Bring Your Own Data Every business has unique data. SmartApp is a no-code drag-and-drop builder that connects ThriveDesk to any external API. Pull in CRM records, subscription data, billing history — whatever your agents need — right into the ticket view. No more switching tools. #### 📱 Mobile Apps — Support from Anywhere **iOS App (v2.0):** * Redesigned ticket list for fast triage * Quick Action Bar — assign, tag, change status, or reply in one tap * Full conversation history while you compose **Android App:** * View, reply, and forward tickets * @Mention teammates in notes * Swipe actions for quick ticket management * Live chat support * Dark mode * Real-time updates via WebSocket ### 🔗 Integrations Built for WordPress ThriveDesk connects with the tools WordPress and WooCommerce businesses already use. #### E-Commerce & Payments * **WooCommerce** — Orders, refunds, subscriptions, and customer history — all inside tickets * **Easy Digital Downloads (EDD)** — Digital product purchase history in every ticket * **SureCart** — All-in-one digital product platform data * **Freemius** — Real-time customer and license data * **Stripe** — Customer billing details and transaction history * **Paddle** — Subscription status, billing dates, and payment methods #### Developer Integrations * **API & Webhooks** — Build custom integrations (Plus plan and above) * **SmartApp** — Connect any external API via drag-and-drop — no code needed * **GitHub** — See repo names, issue titles, and status inside tickets * **WordPress Forms** — Works with any WordPress form builder for ticket creation ### 🔒 The WordPress Plugin — Fast, Lightweight, GDPR-Ready The ThriveDesk plugin is small and fast. It adds no extra database queries and won’t slow down your site. Setup takes under 5 minutes. **What’s included:** * **WPPortal** — embed your help center on any WordPress page or WooCommerce My Account page using a shortcode * **Live chat widget** — add chat to your site in minutes * **Form builder support** — connect any WordPress contact form to create tickets automatically * **GDPR-compliant** — nonce verification and secure form handling built in * **Auto-cache clearing** — settings updates clear the cache on their own Works with any WordPress theme. No page builder required. ### 🚚 Free Migration — Switching Is Easy Already on Zendesk or Help Scout? We’ll move everything over for free. * **From Zendesk** — all conversations, contacts, and history fully preserved * **From Help Scout** — full 1:1 migration with conditions matched Zero data loss. Our team handles it. No extra charge. ### 💬 What ThriveDesk Customers Say > _“Many businesses think only big companies offer premium support tools. We found > ThriveDesk and it’s been a game changer.”_ > — Mohammad Zannatun Nime, Support > Executive, **Themesgrove** Switched from Help Scout. Saved $4,200 per year. > _“We needed to serve our premium customers first. ThriveDesk made that possible.”_ > — > Mehedi Hasan, CEO, **Themefisher** Switched from Zendesk. Increased sales with > customer prioritization. ### ❓ Frequently Asked Questions **Does ThriveDesk slow down my WordPress site?** No. The plugin is lightweight — no extra database queries, no render-blocking scripts. Your site speed stays the same. **Does ThriveDesk store WooCommerce customer data?** No. WooCommerce data syncs via API and is cached locally. It’s never stored permanently on ThriveDesk servers. **Can I manage WooCommerce subscriptions from ThriveDesk?** Yes. Agents can view subscription status, billing dates, and plan details — and modify or cancel subscriptions right from the ticket. **Can I embed a support portal in my WooCommerce My Account page?** Yes. WPPortal adds a full support portal — ticket history, knowledge base, and new ticket form— to any WordPress page. No coding needed. **Can I use ThriveDesk with Easy Digital Downloads?** Yes. ThriveDesk shows EDD purchase history in real-time inside every ticket. Your agents know what the customer bought before they reply. **What happens to my data when I migrate from Help Scout or Zendesk?** Nothing is lost. All conversations, contacts, and ticket history are fully preserved. Migration is free and our team handles it. **Does ThriveDesk work with other tools?** Yes. ThriveDesk connects with Stripe, Paddle, SureCart, Freemius, EDD, and GitHub. Plus plan and above includes full API and webhook access. **How does the AI work?** NEO is trained on your knowledge base, documents, and website. It can auto-reply, suggest drafts, and classify tickets. New content takes effect instantly — no delay. **What is the realistic AI resolution rate?** In the first months: 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier requests. Deflected by AI is not the same as resolved by AI — and we’ll always be honest about that. **Is ThriveDesk GDPR-compliant?** Yes. The plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready. **Do you offer a free trial?** Yes — 7 days, no credit card required. **Can I test the AI before going live?** Yes. The AI Playground lets you test NEO’s replies and refine them before turning on auto-reply for customers. **Does ThriveDesk work with my WordPress theme?** Yes. ThriveDesk works with any theme that follows WordPress standards. No page builder needed. **What is the best help desk plugin for WordPress?** ThriveDesk is built specifically for WordPress and WooCommerce — not ported from a generic tool. It combines a shared inbox, ticketing system, live chat, AI support, and a knowledge base in one plugin. For WooCommerce stores, it’s the only help desk with native order management, refunds, and subscriptions built directly into the ticket view. **Can I use ThriveDesk as a ticketing system?** Yes. Every email, live chat, or contact form creates a trackable support ticket. Agents can assign, tag, prioritize, snooze, and resolve tickets. Automation routes them to the right team automatically. **Does ThriveDesk support email ticketing?** Yes. Connect your support email and every message becomes a ticket in your shared inbox. Canned responses speed up replies. Automation handles routing. No manual forwarding needed. **Is ThriveDesk a good Zendesk alternative for WordPress?** Yes — and it’s 45% cheaper. Migration from Zendesk is free and preserves everything. ThriveDesk is built for WordPress and WooCommerce, so you get ecommerce features that Zendesk can’t match without expensive add-ons. **Is ThriveDesk a Help Scout alternative?** Yes. Customers save up to $4,200 per year switching from Help Scout. … ## Screenshots * [[ * WordPress Helpdesk plugin: Check all your tickets in one place * [[ * Reply ticket faster with real-time customer insights * [[ * Advance reporting: Complete overview of support ticket system and happiness score * [[ * WordPress Integration: WooCommerce, EDD, Slack, and more integrations * [[ * Easy setup: Setup your Shared Inbox in less than a minute. * [[ ## Reviews ![](https://secure.gravatar.com/avatar/90ca17503f6bc7d54a6b6e8629f76743a7cca63a530d11dbdd33820a31e0a93f? s=60&d=retro&r=g) ### 󠀁[Seamless Support for My WooCommerce Store](https://wordpress.org/support/topic/seamless-support-for-my-woocommerce-store/)󠁿 [alamin2002](https://profiles.wordpress.org/alamin2002/) Ebrel 7, 2026 I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth. The ability to see order details and issue refunds directly from the support ticket—without constantly switching tabs to the WooCommerce admin—is a massive productivity win. I found the integration to be fast and deep, making it feel like a natural part of my WordPress dashboard rather than a clunky add-on. The WPPortal feature also keeps my customers happy by letting them track their own tickets right from their “My Account” page. Overall, it’s a remarkably simple yet powerful tool that has definitely streamlined my workflow. One question for the team: Since I can issue refunds directly through the ticket, is there a way to set a specific “refund limit” for my junior agents, or does the granular permission system only offer an all-or-nothing toggle for refund access? ![](https://secure.gravatar.com/avatar/08409ba2fee215a06b54e6db40de9ef289dd0425aa1a097f9a8929e5f8ff3d9f? s=60&d=retro&r=g) ### 󠀁[Easiest and serves my purpose](https://wordpress.org/support/topic/easiest-and-serves-my-purpose/)󠁿 [ashconultancy](https://profiles.wordpress.org/ashconultancy/) Kevardhu 21, 2025 They need to work on support. which I have seen getting better everyday. ![](https://secure.gravatar.com/avatar/2bbaeb727412a06a1d7615a162901232b3f1adda99c2135ae73396e094e1ca17? s=60&d=retro&r=g) ### 󠀁[Nobody answers support tickets](https://wordpress.org/support/topic/nobody-answers-support-tickets/)󠁿 [Héctor de Prada](https://profiles.wordpress.org/hdeprada/) Hedra 16, 2024 We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore. ![](https://secure.gravatar.com/avatar/c0c7723bee99dd9991ad00f22dec0e02959e0c282f4601343d514c03346d8ce7? s=60&d=retro&r=g) ### 󠀁[It just don’t work, emails are going south](https://wordpress.org/support/topic/it-just-dont-work-emails-are-going-south/)󠁿 [admi112](https://profiles.wordpress.org/admi112/) Me 18, 2024 Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there’s no point using this app or plugin. ![](https://secure.gravatar.com/avatar/12ef3b35f9ada8b41f2b9d0e36c093a0f4c66466f3edecd6adb0a350c972e9cc? s=60&d=retro&r=g) ### 󠀁[Thanks for valuable products](https://wordpress.org/support/topic/completely-useless-support-team/)󠁿 [Shahidul Islam](https://profiles.wordpress.org/bdkoder/) Hwevrer 9, 2024 #Update – 10 Feb 2024Solved by #Parvez Akther—–The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk’s failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk. ![](https://secure.gravatar.com/avatar/bcf2cac0ba0eeb8066938c364bd887ca6b4e14d786406b43d08cbc55ec445d01? s=60&d=retro&r=g) ### 󠀁[ThriveDesk is the best live chat we’ve ever used.](https://wordpress.org/support/topic/thrivedesk-is-the-best-live-chat-weve-ever-used/)󠁿 [Crypto Cloud](https://profiles.wordpress.org/cryptocloud/) Hedra 25, 2023 This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻 [ Read all 13 reviews ](https://wordpress.org/support/plugin/thrivedesk/reviews/) ## Contributors & Developers “Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk” is open source software. The following people have contributed to this plugin. Contributors * [ ThriveDesk ](https://profiles.wordpress.org/thrivedesk/) “Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk” has been translated into 1 locale. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/thrivedesk/contributors) for their contributions. [Translate “Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk” into your language.](https://translate.wordpress.org/projects/wp-plugins/thrivedesk) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/thrivedesk/), check out the [SVN repository](https://plugins.svn.wordpress.org/thrivedesk/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/thrivedesk/) by [RSS](https://plugins.trac.wordpress.org/log/thrivedesk/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 2.2.0 2026-04-22 – version 2.2.0 * feat: Improved ticket submission experience with a cleaner and more intuitive settings interface * feat: Added smarter conditional modal triggers for better control during ticket creation * improve: Subscription details now visible inside AIP Integratins * fix: Fixed styling conflicts by properly scoping Tailwind classes * fix: Resolved layout issues by restructuring admin elements under a unified root * style: Optimized manual styles for better stability and rendering #### 2.1.7 * fix: Plugin intro. #### 2.1.6 * fix: Cache-clear operation with request validation and user permission #### 2.1.5 * fix: PHP Warning for dates * fix: Search result object object error * fix: Link fixed for docs #### 2.1.4 * feat: Fix license activation and * Improved: implement unified settings system #### 2.1.3 * Added: Reload Tickets button for refreshing conversation data and clearing cache * Added: Dynamic asset versioning from mix-manifest.json for proper cache busting * Fixed: Conversation loading issues with proper UUID handling * Improved: Asset loading with automatic version hash detection * Security: Enhanced nonce verification for AJAX requests * Performance: Optimized cache management and API request handling #### 2.1.2 * Fix: Post sync checkboxes not saving properly due to data processing issue * Fix: Array data corruption during sanitization in form submission * Fix: Cache not being cleared after saving settings * Added: Proper nonce verification for form security * Improved: Data sanitization to handle arrays and strings separately * Security: Enhanced form submission with proper nonce validation and user capability checks #### 2.1.1 * Fix: Portal permission fixed * Fix: Nonce validation error #### 2.1.0 * Added: Comprehensive external services documentation in readme for ThriveDesk API, App, Documentation, and MediaDelivery services * Added: ABSPATH checks to all view files to prevent direct file access * Improved: Replaced _e with esc_html_e where appropriate for better output escaping * Improved: Replaced json_encode with wp_json_encode for WordPress compatibility * Improved: Added proper output escaping (esc_url, esc_html, esc_attr, wp_kses_post) throughout templates * Security: Enhanced data sanitization and XSS prevention measures * Compliance: All WordPress.org plugin review issues addressed according to WordPress coding standards * Fixed: GPL-compatible license declaration in plugin header and readme * Fixed: Domain Path header to start with forward slash and created languages directory * Fixed: Replaced PHP short tags with full tags and proper escaping functions * Fixed: Removed non-permitted files (scripts/release.sh) * Fixed: Moved remote images to local assets directory to comply with WordPress. org guidelines * Fixed: Internationalization issues – corrected text domain from ‘wp-thrivedesk’ to ‘thrivedesk’, used string literals instead of variables * Fixed: Proper sanitization, validation and escaping throughout codebase using WordPress functions * Fixed: Unsafe SQL calls replaced with wpdb prepare statements for better security * Fixed: Limited readme tags to 5 maximum and shortened description to meet WordPress. org requirements * Fixed: Nonce verification with proper sanitization using sanitize_text_field and wp_unslash #### 2.0.12 * Fixed : Plugin name for Copyright issue * Improved : Merged code quality fix. #### 2.0.11 * New: Changelog.txt support for WooCommerce store #### 2.0.10 * Fix: Updated admin styles for WP notifications #### 2.0.9 * Update: Update application connection with organization * Fix: App connection with organization #### 2.0.8 * Fix: Unable to install the app (integration problem is fixed which was being caused for going to the wrong organization) * Fix: Made the system info updation fully functional (not event based) * Feat: Ability to change the organization during connection. #### 2.0.7 * Fix: The critical security issue (XSS attack) for tokens is fixed. #### 2.0.6 * Fix: Event exposed(Note) issue fixed #### 2.0.5 * Fix: System info mismatched #### 2.0.4 * Fix: FunnelKit plugin identifier * Feat: Assistant visibility control * Feat: Organization info added to dashboard * Feat: Organization validation added #### 2.0.3 * Fix: WooCommerce product data missing issue * Fix : FunnelKit namespace issue #### 2.0.2 * Update: Enhanced WooCommerce integration #### 2.0.1 * Update: Modal UI * Fix : Search infinite loading * Fix : knowledge warnings #### 2.0 * Feat: Connection process optimized for connecting WordPress site with Thrivedesk. * Feat: Added knowledge base to enhance search functionality on portal page. * Feat: Added dedicated portal page. * Update: Reorganized dashboard with settings for better user experience. #### 1.2.4 * Feat: Plugin is relocated to the main menu. #### 1.2.3 * Feat: Woocommerce custom order status support added. #### 1.2.2 * Assets Update #### 1.2.1 * Feat: Woocommerce custom order ID support added. * Feat: Woocommerce AfterShip plugin support added. #### 1.2 * Fix: User data conflict issue fixed. * Fix: Portal page caching issue fixed. * Fix: API key verification state issue fixed(Stable). * Update: Portal page UI improve with all major themes(10+). #### 1.1.4 * Fix: EDD order overview issue resolved. * Update: WooCommerce shipping details checkbox warning handled. #### 1.1.3 * Fix: Portal access issue resolved. * Update: New plans are added for WPPortal support. #### 1.1.2 * Fix: Token authentication 2.0 * Update: Warning messages * Update: Error handling #### 1.1.1 * Add: Support tab to WooCommerce my account page * Fix: Token verification issues * Update: Routing update = 1.1.0 – Update: Woocommerce Integration V2 #### 1.0.18 * Fix: Revert pro plan #### 1.0.17 * Update: Starter plan support for Portal #### 1.0.16 * Update: New plan added for Portal #### 1.0.15 * Update: ThriveDesk plan list for Portal feature #### 1.0.14 * Add: Permission check to run migration script #### 1.0.13 * Update: Migration Script #### 1.0.12 * Fix: Legacy post types support for WPPostSync integration #### 1.0.11 * Updated ThriveDesk plan list #### 1.0.10 * Fixed portal feature availability issue #### 1.0.9 * Updated admin layout * Added gravatar support for the conversation details page * Fixed knowledge base search did not filter the results properly * Fixed various style issues * Fixed minor bugs #### 1.0.8 * Added translation file * Added RTL support for conversations #### 1.0.7 * Added footer credit on conversations page * Fixed WP footer overlapping issue on portal settings * Fixed UTF-8 email parsing issue #### 1.0.6 * Fixed no way to deselect the assistant once selected * Fixed an issue where conversation was not being fetched from the API * Updated the no ticket message on the conversation page #### 1.0.5 * Added WP Post Sync option in the settings page #### 1.0.4 * Added caching to improve response times and overall performance * Fixed an issue where the portal area was blank after successful verification * Fixed a bug where knowledge base docs were not being searched using the selected search provider * Fixed an issue where style and script files were being loaded on every page #### 1.0.3 * Fixed an issue with an undefined variable that was causing errors in the console * Improved error handling for API calls to ensure that errors are properly handled and reported to the user #### 1.0.2 * Conversation details did not show properly #### 1.0.1 * Deployment image updated #### 1.0.0 * NEW WordPress portal * Real-time knowledge base search added * Improved UI with new features and enhancements #### 0.10.1 * Updated readme update workflow #### 0.10.0 * NEW Guest order sync * Improved Customer identifier * Improved Products details * Improved and optimized shipping details #### 0.9.8 * Stable release of version 0.9.8 #### 0.9.7 * Updated ThriveDesk app url #### 0.9.6 * Improved security * Improved performance #### 0.9.5 * Tested plugin with WordPress version 5.9 #### 0.9.4 * Fixed swapped Autonami lists and tags info #### 0.9.3 * Added EDD customer info * Fixed code formatting #### 0.9.2 * Fixed rest route warning issue * Improved rest route api call #### 0.9.1 * Fixed database migration bug #### 0.9.0 * NEW Autonami integration * NEW WooCommerce order status check functionality * Improved FluentCrm integration #### 0.8.3 * Fixed WordPress Post Sync tab border style * Fixed WordPress Post Sync image icon * Fixed plugin version tag #### 0.8.0 * NEW WordPress Post Sync integration * Improved API request security #### 0.7.0 * NEW FluentCRM integration * Fixed Typo here and there #### 0.6.2 * Fixed ThriveDesk connection error * Fixed link color overriding by plugin #### 0.6 * NEW plugin design * NEW WooCommerce Integration * NEW Added support for WooCommerce Software License plugin * Fixed EDD issues #### 0.0.5 * Added support for EDD Software License #### 0.0.4 * Added plugin connect and disconnect status * Added available integrations page * Updated API request validation #### 0.0.3 * Improved API request & response security #### 0.0.1 * Initial release ## Meta * Version **2.2.0** * Last updated **1 mis ago** * Active installations **100+** * WordPress version ** 4.9 or higher ** * Tested up to **6.9.4** * PHP version ** 7.4 or higher ** * Languages * [English (US)](https://wordpress.org/plugins/thrivedesk/) and [Vietnamese](https://vi.wordpress.org/plugins/thrivedesk/). * [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/thrivedesk) * Tags * [chatbot](https://cor.wordpress.org/plugins/tags/chatbot/)[helpdesk](https://cor.wordpress.org/plugins/tags/helpdesk/) [live chat](https://cor.wordpress.org/plugins/tags/live-chat/)[Support Ticket](https://cor.wordpress.org/plugins/tags/support-ticket/) [woocommerce support](https://cor.wordpress.org/plugins/tags/woocommerce-support/) * [Advanced View](https://cor.wordpress.org/plugins/thrivedesk/advanced/) ## Ratings 4.5 out of 5 stars. * [ 11 5-star reviews ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=3) * [ 1 2-star review ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=2) * [ 1 1-star review ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/thrivedesk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/thrivedesk/reviews/) ## Contributors * [ ThriveDesk ](https://profiles.wordpress.org/thrivedesk/) ## Support Got something to say? 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