{"id":66653,"date":"2017-04-14T06:40:17","date_gmt":"2017-04-14T06:40:17","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/helpdesk-support-tickets\/"},"modified":"2017-09-03T10:52:24","modified_gmt":"2017-09-03T10:52:24","slug":"helpdesk-support-tickets","status":"closed","type":"plugin","link":"https:\/\/cor.wordpress.org\/plugins\/helpdesk-support-tickets\/","author":15394175,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.4","stable_tag":"1.1.4","tested":"4.8.28","requires":"4.7.3","requires_php":"","requires_plugins":"","header_name":"Helpdesk Support Tickets","header_author":"HelpdeskSupportTickets Crew","header_description":"A solution for your customer care and support requests management. Please use the Wordpress plugin page to request for assistance or to report bugs. Or contact us via email at wp.helpdeskplugin@gmail.com, thanks!","assets_banners_color":"5f9284","last_updated":"2017-09-03 10:52:24","external_support_url":"","external_repository_url":"","donate_link":"http:\/\/www.wordpress.org\/","header_plugin_uri":"","header_author_uri":"","rating":5,"author_block_rating":0,"active_installs":10,"downloads":2821,"num_ratings":2,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","changelog","faq"],"tags":[],"upgrade_notice":[],"ratings":{"1":0,"2":0,"3":0,"4":0,"5":"2"},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"1639201","resolution":"128x128","location":"assets"}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":"1639207","resolution":"772x250","location":"assets"}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.23","1.1.4"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"1638251","resolution":"1","location":"assets"},"screenshot-2.png":{"filename":"screenshot-2.png","revision":"1638251","resolution":"2","location":"assets"},"screenshot-3.png":{"filename":"screenshot-3.png","revision":"1638251","resolution":"3","location":"assets"},"screenshot-4.png":{"filename":"screenshot-4.png","revision":"1638251","resolution":"4","location":"assets"},"screenshot-5.png":{"filename":"screenshot-5.png","revision":"1638251","resolution":"5","location":"assets"},"screenshot-6.png":{"filename":"screenshot-6.png","revision":"1638251","resolution":"6","location":"assets"},"screenshot-7.png":{"filename":"screenshot-7.png","revision":"1638251","resolution":"7","location":"assets"}},"screenshots":{"1":"Tickets Search and List","2":"Ticket details","3":"Add Message to Ticket","4":"Settings page","5":"Create new Ticket as Agent","6":"Front-end page for Customers","7":"Front-end Create New Ticket pageS"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[5061,5591,4049,1104,14186],"plugin_category":[47],"plugin_contributors":[139496],"plugin_business_model":[],"class_list":["post-66653","plugin","type-plugin","status-closed","hentry","plugin_tags-agent","plugin_tags-help-desk","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-support-tickets","plugin_category-education-and-support","plugin_contributors-helpdesksupporttickets","plugin_committers-helpdesksupporttickets"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/helpdesk-support-tickets_5f9284.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-1.png?rev=1638251","caption":"Tickets Search and List"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-2.png?rev=1638251","caption":"Ticket details"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-3.png?rev=1638251","caption":"Add Message to Ticket"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-4.png?rev=1638251","caption":"Settings page"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-5.png?rev=1638251","caption":"Create new Ticket as Agent"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-6.png?rev=1638251","caption":"Front-end page for Customers"},{"src":"https:\/\/ps.w.org\/helpdesk-support-tickets\/assets\/screenshot-7.png?rev=1638251","caption":"Front-end Create New Ticket pageS"}],"raw_content":"\n
Helpdesk system to allow your Customers to create Support Tickets from your website.<\/p>\n\n
\n
Built only for Wordpress websites.<\/li>\n
No subscriptions, no limitations, no registrations: install and go!<\/li>\n
Tickets search, ordering, filtering by Status.<\/li>\n
Create Tickets on Customer's behalf.<\/li>\n
Add Messages and receive Customer's messages.<\/li>\n
Email notifications included.<\/li>\n
Attach files to Tickets.<\/li>\n
Front-end included: let your Customer open Tickets from your website!<\/li>\n
Responsive, works on mobile, fast AJAX structure.<\/li>\n
Install wizard will configure the plugin in 1 minute.<\/li>\n
Exensions coming soon!<\/li>\n<\/ul>\n\n
NEW! 29\/04\/2017: Added Colors for different Ticket Statuses<\/p>\n\n\n
\n
Login as Administrator of your portal;<\/li>\n
Navigate to Plugins -> Add New;<\/li>\n
Click on Upload;<\/li>\n
Select and Upload the .zip file you downloaded from this website;<\/li>\n
Activate the new plugin.<\/li>\n
Short code for Front End: [helpdesk-support-tickets]<\/li>\n<\/ul>\n\n\n
1.0.23<\/h4>\n\n
\n
Initial Release<\/li>\n<\/ul>\n\n
1.0.26<\/h4>\n\n
\n
Changed Active base color<\/li>\n
Added cursor pointer over tabs<\/li>\n<\/ul>\n\n
1.0.27<\/h4>\n\n
\n
Added different colors for ticket statuses<\/li>\n
Fixed an error that would send email notifications even if they're disabled<\/li>\n<\/ul>\n\n
1.1.1<\/h4>\n\n
\n
Redesign of the ticket details page<\/li>\n<\/ul>\n\n
1.1.3<\/h4>\n\n
\n
Fixed problem with customer name search in tickets search<\/li>\n
Added Dashboard!<\/li>\n<\/ul>\n\n
1.1.4<\/h4>\n\n
\n
Fixed problem with \"sweetalert.js\", that was showing an error right after installing the plugin<\/li>\n
Reworked some parts to improve performace<\/li>\n
Tests with latest versions of wordpress<\/li>\n
Fixed a problem with creating table for attachment, which caused a small error message when accessing ticket's details page.<\/li>\n<\/ul>\n\n\n
\n
Installation Instructions<\/dt>\n
\n
Login as Administrator of your portal;<\/li>\n
Navigate to Plugins -> Add New;<\/li>\n
Click on Upload;<\/li>\n
Select and Upload the .zip file you downloaded from this website;<\/li>\n
Activate the new plugin.<\/li>\n
Short code for Front End: [helpdesk-support-tickets]<\/li>\n<\/ul><\/dd>\n\n<\/dl>","raw_excerpt":"Helpdesk and Support Tickets Plugin built only for WordPress. No subscriptions, responsive, front end content, email notifications included.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/66653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=66653"}],"author":[{"embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/helpdesksupporttickets"}],"wp:attachment":[{"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=66653"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=66653"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=66653"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=66653"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=66653"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/cor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=66653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}