Ovebot – AI Chatbot, Live Chat & Sales Agent

Description

🎯 Free AI chatbot with live chat for WordPress & WooCommerce — answers customer questions 24/7 from your own content, recommends products and tracks orders. Free plan for the first 200 stores, no credit card.

🤖 Ovebot — an AI chatbot that knows your store

Ovebot adds an AI chatbot to your WordPress site. The AI answers questions using your content — the pages you choose, the documents you upload and, on a WooCommerce store, your live product catalog — and hands the conversation over to your team as a live chat whenever the visitor asks for a human.

Install the plugin, connect your Ovebot.ai account from the setup wizard, and the widget goes live. There are no API keys to copy and no scripts to paste into your theme.

This plugin does not require WooCommerce. The chat widget, the knowledge base and the live-chat handover work on any WordPress site — a blog, an agency site, a booking site. If WooCommerce is installed, two extra features become available: product recommendations from your live catalog, and order-status lookup inside the chat.

The AI processing itself runs on the Ovebot.ai service, which requires an account — see External services below for exactly what is sent and when.

💬 Your 24/7 AI support and sales agent

✅ Answer support questions from your own knowledge base: shipping, returns, warranty, payment — whatever you feed it.

✅ Recommend products (WooCommerce) from your live catalog, with images, prices and a link to the product page. Out-of-stock products drop out automatically and stop being recommended.

✅ Answer “where is my order?” (WooCommerce) with the real status and, when your shipping plugin has generated one, the tracking number.

✅ Hand over to a human. Your team takes over a live conversation in one click; the AI resumes when they leave. Outside working hours the AI says so and leaves your contact details.

✅ Handle self-service requests — order cancellation, order modification, delivery or billing address change — through a secure form inside the widget, confirmed with a code emailed to the customer.

✅ Speak the visitor’s language. Set the language to auto and the widget follows the visitor’s browser language, switching mid-conversation if they do. Your welcome message is auto-translated into every supported language, and you can hand-correct any translation.

🧠 Training the AI on your own content

🟢 Website pages — pick the WordPress pages to sync from the setup wizard. Edit a synced page later and its knowledge-base entry updates on its own.

🟢 Uploaded documents — PDF, Word (.doc/.docx), OpenDocument (.odt), RTF, Excel (.xls/.xlsx), CSV, XML, TXT and Markdown.

🟢 Imported URLs — any public page.

🟢 Agent memory — a short always-on note the AI reads at the start of every conversation, for things like “Free shipping over 300 this week”. The AI also suggests things worth remembering, which you approve with one click.

🟢 Product feed (WooCommerce) — the plugin publishes a feed of your catalog with live stock, price and availability.

🟢 SKU and link lookup — paste a product link or type a product code and the AI resolves it against your catalog, answering about that exact product.

When there’s no good match in your content, the AI says so and offers the closest alternatives rather than inventing an answer.

🛒 Built to sell on WooCommerce

• Live catalog feed with real-time stock and availability
• Product carousels in chat with quick refine buttons like “In stock only” or “Under 500”
• Order tracking endpoint that reads the AWB from your shipping plugin
• Purchase tracking on the order-received page, linking orders back to the conversations that preceded them
• Product click analytics — which recommendations customers actually clicked

🎨 Making the widget yours

Everything is configured from Settings → Ovebot.ai, live preview included:

• Accent colour and light/dark theme
• Title, subtitle, bot name and avatar
• A proactive teaser message, with a delay you choose
• Position (left or right corner) with X/Y offsets, so it sits clear of another floating button
• Size, z-index, notification sound and auto-open

Mobile-friendly out of the box.

👥 Live chat for your team

• Live sessions dashboard — see who is chatting right now and take over any conversation
• Take over — your name and avatar appear in the visitor’s chat header; click Leave and the AI picks up where you left off
• Predefined quick replies shared across the team
• Session history with transcripts, visitor country, working memory and linked orders
• Browser notifications when a visitor asks for a human — first teammate to take over gets the chat
• Roles & team invites — owners manage settings, billing and statistics; agents join under your plan, handle the chat, and are not charged separately

📊 Seeing what it does

• Statistics — sessions, messages split by visitor/AI/human, tokens and cost, day by day
• Activity reports — an email twice a month with a PDF: conversations handled, autonomy rate (how much the AI resolved alone), estimated support hours saved, orders influenced and their value, top recommended products
• Product clicks — a full log of every recommendation customers clicked, ranked by popularity

🔐 GDPR

Ovebot was built with EU privacy rules in the design, not bolted on:

• AI disclosure and privacy notice shown as the first message of every chat — visitors always know they are talking to an AI
• Auto-generated privacy policy naming you as data controller and Ovebot as processor (Art. 28 GDPR) — or link your own
• Two first-party cookies only, holding nothing but a random identifier. No name, no email, no browsing data
• Visitors can download or permanently delete their conversation from the chat’s ⋮ menu, at any time
• Anonymize a session on request, straight from the session detail page
• Full workspace data export, delivered as a ZIP to your inbox
• Sensitive data never gets typed into the chat — cancellations and address changes use a secure form inside the widget, so nothing sensitive ends up in AI provider logs
• Data Processing Agreement and sub-processor list published and linked under External services below

⚡ Performance

The widget loads from a single lightweight script, asynchronously in the footer. Nothing is added to your pages while the chat is switched off.

🆓 Free plan — early access, first 200 stores

The plugin itself is free and fully functional: nothing in its code is locked behind a licence key, a trial period or a paid tier. The AI processing runs on the Ovebot.ai service, whose free plan — the one the setup wizard signs you up for — includes 100 AI replies per month, free forever, with no credit card and no time limit. Ovebot.ai is in early access, so the free plan is currently offered to the first 200 stores; paid plans with higher allowances are available at any time. If you ever use up the monthly allowance, the chat switches to contact-collection mode and the AI resumes when the allowance resets — see the FAQ for details.

🚀 Getting started

1. Install and activate the plugin
2. Connect an existing Ovebot.ai account from the setup wizard, or create a free one
3. Pick your pages for the knowledge base, style your widget, and go live

Want to see it first? Paste your site URL at demo.ovebot.ai — no signup.

⚖️ Trademarks

Ovebot and Ovesio are names of Aweb Design SRL, the author of this plugin. WooCommerce is a trademark of Automattic Inc.; this plugin is not affiliated with or endorsed by Automattic. FedEx, Colissimo, GLS, Packeta, Sameday, SEUR, UPS, Chronopost, Mondial Relay, DPD and FAN Courier are trademarks of their respective owners and are referenced here only to identify the shipping services whose tracking numbers this plugin can read from third-party plugins.

External services

This plugin relies on the Ovebot.ai service, operated by Aweb Design SRL. The AI processing cannot be performed locally by the plugin: understanding a visitor’s question and generating an answer requires large language models running on Ovebot.ai’s servers. An Ovebot.ai account is required; the setup wizard can create a free one for you.

The same terms and policies cover all of the Ovebot.ai endpoints listed below:

• Terms of Service: https://account.ovebot.ai/en/legal/terms
• Privacy & Cookie Policy: https://account.ovebot.ai/en/privacy
• Data Processing Agreement: https://account.ovebot.ai/en/legal/dpa
• Sub-processors: https://account.ovebot.ai/en/legal/sub-processors
• GDPR & data-protection overview: https://ovebot.ai/en/features#gdpr

1. account.ovebot.ai — account and authorization

Used to connect your site to your Ovebot.ai account over OAuth 2.0 (PKCE), and to keep that connection alive.

What is sent, and when:

• When you click Connect or Start free in the setup wizard, you are sent to https://account.ovebot.ai/oauth/authorize with your site’s domain name, the WordPress admin URL to return to, and the requested permission scopes. You then sign in (or register) on Ovebot.ai and approve the connection there.
• Immediately after you approve, and afterwards roughly once an hour for as long as the connection lasts, the plugin posts to https://account.ovebot.ai/oauth/token to exchange the authorization code for access tokens and later to refresh them. Only the OAuth code / refresh token is sent.

No visitor data and no store data are sent to this host.

2. api.ovebot.ai — configuration and knowledge base

The plugin’s admin-side API. Every request is authenticated with the OAuth access token above; nothing here happens on the front end of your site.

What is sent, and when:

• On finishing the setup wizard, on saving the settings screen, and on plugin activation: your widget configuration (colours, texts, position, language), and — only if WooCommerce is active and you left the corresponding switches on — the public URL of this site’s product feed and the URL plus generated user/password of this site’s order-lookup endpoint.
• When you pick pages for the knowledge base in the wizard, and whenever you later edit one of those pages: that page’s title, plain-text content and permalink.
• When the plugin’s admin screens load: a status request, to show your connection state and your catalog / knowledge-base counts.
• When you click Disconnect, and on uninstalling the plugin: a request to revoke the stored token.

3. .ovebot.ai — the chat widget

The visitor-facing part. <your-workspace> is the workspace slug of the account you connected.

What is sent, and when:

• On every page view of your site, for every visitor, while the chat widget is enabled: the browser loads https://<your-workspace>.ovebot.ai/widget/chat-loader.js. Loading it necessarily discloses the visitor’s IP address and user agent to Ovebot.ai, as with any externally hosted script. From then on, the conversation itself (the messages the visitor types, the page they are on, and two first-party cookies holding a random visitor/session identifier) is exchanged with Ovebot.ai so the AI can reply.
• On the WooCommerce order-received page, once per order, while the chat widget is enabled: the browser loads https://<your-workspace>.ovebot.ai/widget/event.js and reports the order number, total and currency. Ovebot.ai records only the order id and total, to attribute the order to the conversation that preceded it in the account’s activity report. No line items, customer names, emails, phone numbers or addresses are sent by this event.

4. Requests Ovebot.ai makes back to your site

Not an outbound connection the plugin opens, but disclosed here because this is how your product and order data actually reaches Ovebot.ai. Once configured, Ovebot.ai’s servers call two REST endpoints on your own site. Both require WooCommerce, both can be switched off in the plugin’s settings, and both are served as Forbidden while the chat widget is disabled.

• /wp-json/ovebotai/v1/feed — your product catalog, protected by a secret hash in the URL. For each purchasable, in-stock product it returns: the internal product id, name, description, category path, brand, availability, price and sale price, currency, main image URL, product-page URL, attributes and — for managed-stock products — the available quantity. Out-of-stock and zero-priced products are left out.
• /wp-json/ovebotai/v1/orders — order-status lookup, protected by HTTP Basic credentials generated on your site. The order is always found by this plugin, looking it up live in your own WooCommerce database — Ovebot.ai keeps no copy of your orders. When a customer asks “where is my order?”, Ovebot.ai forwards the order number together with the email address or phone number the customer entered so ownership can be proven. Only on a match does the endpoint return the order number, creation date, status, total and currency, plus — when your shipping plugin has stored one — the tracking (AWB) number, carrier name and a public tracking URL. Nothing is returned for an order the request cannot prove ownership of.

What Ovebot.ai keeps, and what it does not:

• Product feed: Ovebot.ai stores the catalog it reads from /feed so the AI can recommend your products, refreshing it as stock and prices change. Remove a product, or let it go out of stock, and it drops out on the next refresh.
• Orders: Ovebot.ai records only the order id and order total (from the order-received event above), solely to build your account’s activity report.
• Customer contact details are not retained: the email/phone a customer enters for an order lookup authorizes that one request only — it is never stored or logged, by this plugin or by Ovebot.ai.

5. Courier tracking links

Only relevant on WooCommerce stores running one of the supported third-party shipping plugins (listed in the FAQ).

This plugin does not connect to any courier. It reads the AWB / tracking number that your shipping plugin has already stored for an order, and builds a public tracking URL out of it. That URL is returned as text in the order-lookup response, so the AI can offer the customer a link to track their parcel. No request is made to the courier and no data is sent to it by this plugin; nothing at all happens unless the customer chooses to click the link, at which point they visit the courier’s site directly, as they would from any tracking link.

Depending on which shipping plugin generated the label, the link points to the public tracking page of one of these couriers: UPS, Chronopost, Mondial Relay, DPD, FAN Courier, Sameday, GLS, Colissimo (La Poste), SEUR, Packeta, or FedEx (via track.myshipi.com). These are independent third parties; this plugin has no business relationship with them and sends them nothing. Their terms and privacy policies — linked in the FAQ entry “Which couriers can tracking links point to?” — apply only if the customer clicks through to the courier’s own site.

If no supported shipping plugin is installed, or none has produced a tracking number for the order yet, no link is generated and the AI simply reports the order status.